CANCELLATION POLICY

We want to do everything within our power to make sure you have a great experience with CrunchLabs. Please call or email us at help@crunchlabs.com to share your concerns. But if you must cancel your upcoming Build Boxes:

• For “Monthly, Cancel Anytime” subscriptions, you can cancel after the first Build Box ships. Visit your account dashboard and follow the steps to cancel your subscription. If you cancel after you are billed for the next Build Box, a product will still ship but you will not be billed again thereafter.
• Annual subscriptions are not eligible for early cancellation. If you’re not satisfied, call or email us at help@crunchlabs.com.

For any "Monthly, Cancel Anytime" subscription, if you do not wish to receive the next month's Build Box, please turn off auto-renewal three days prior to your next billing date (as shown through your account dashboard). Other subscription types will need to use the "Pause" functionality, or cancel their subscription all together, three days prior to the next billing date. And if your subscription is currently processing an order or shipment, you may not see the option to turn off auto-renewal until after the order is shipped.

Additional details

• When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
• Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
  
• Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can turn off auto-renewal.
  
• If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there or directly in your account dashboard at crunchlabs.com. 
  
• See our returns policy for more details on returns and refunds.