Shipping policy

SHIPPING POLICY
  • Free shipping is included in Build Box subscriptions to anywhere in the United States, including Hawaii, Alaska, and Military (APO, FPO, DPO) addresses.
  • While shipping within the United States is included in the price of your subscription, shipping internationally costs us a lot more, so we charge a little extra. Also various taxes (including VAT) and duties may be collected upon checkout. Duties and taxes, along with other rates, vary based on your location; please see further details upon checkout.
  • If your shipment arrives damaged, we’re sorry to hear that! Please call or email us at help@crunchlabs.com so we can arrange a replacement.
  • If something is missing from your box, we’ll send you a replacement at no extra charge. You can check for missing parts by looking at the first page of the instructions, which shows every item you should already have in the box to complete the project. If any parts are missing, go to your account dashboard and visit the webpage for the Build Box in question, where you will find a form to request missing parts. If you have further questions contact help@crunchlabs.com
  • If you have moved or relocated, you can update your shipping address by accessing your account dashboard.
  • You will receive email notification once your Build Box is shipped every month. You can access your account dashboard for tracking details.